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fiji9 takes a direct approach to data privacy — this policy explains exactly what we collect from your account, how we use it, and what choices you have. Access to our platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you register, which may include bKash or Rocket wallet identifiers. We use this to verify your account, process your transactions, and keep your wallet activity accurate in our records. We also collect technical data automatically: device type, browser session data, and pages visited within the lobby. This helps us keep the site running correctly on mobile and desktop. We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling your bKash deposit or Rocket transfer — it is only to complete the service you requested. We retain account records for as long as your account remains active and for the period required by applicable regulations. You can ask us to review what we hold at any time by reaching our support team through the contact routes listed on this page. Availability of these rights depends on your local law and the eligible region under which your account is registered.
This policy covers data collected through fiji9 and your registered account. It does not extend to third-party services you access through links on the site, payment processors operating their own platforms, or any external service outside our direct control. Review the scope below to understand what falls inside and outside this policy.
All data collected when you log in, update your profile, or change your account settings on fiji9 is covered by this policy. This includes your contact details and any security information you submit through your account page.
When you initiate a bKash deposit or a Rocket transfer through our platform, we record the transaction reference. The payment processor's own privacy terms govern what they collect on their side — we handle only what flows through our account system.
Session data generated while you browse the lobby — games opened, pages visited, device type — is collected by us and covered here. We use this to keep the lobby navigation working correctly for your device and region.
Links to external sites, game studio interfaces loaded outside our domain, and any service not hosted on fiji9 operate under their own privacy terms. We are not responsible for data practices on platforms we do not operate.
You have real options when it comes to the data we hold on your account. Start by logging in and opening your account settings — your registered contact details, payment method references, and communication preferences are visible there. If something looks incorrect, you can update it directly in the fields shown, or contact support if the field is locked for verification reasons. Requesting a copy of the data we hold is straightforward: send a written request through our support contact route and we will respond within the timeframe our process allows. If you want to close your account and ask us to remove your records, that request is handled through the same support route. Note that some records — particularly transaction logs related to bKash or Rocket activity — may be retained for the period required by applicable regulations even after account closure. Every action described here depends on your local law and the eligible region under which your account was opened.
Log into your account and open the profile section to see what contact and payment details we hold. Transaction history, including bKash and Rocket records, is visible in the wallet section of your account.
Edit your registered name, contact number or email directly in account settings. If a field is locked — for example after wallet verification — raise a correction request with support and we will walk through the process with you.
Send your question through the support contact route on this page. Describe the specific record or processing activity you are asking about and we will respond with what we hold and the reason it is retained.
Contact support to begin the account closure and data removal process. We will confirm what records are removed immediately and which transaction logs must be retained under applicable regulations before deletion.
If you have a question about your data, need to correct a record, or want to understand how a specific piece of information is used, reach us through the routes below. We respond through the channel you use to contact us — there is no separate privacy department. All privacy requests are handled by the same support team that manages your account.
Open the chat widget on fiji9 while logged in. Describe your data query clearly and the support team will respond directly in the session.
Send a written request to the support email address published on our contact page. Include your registered account identifier so we can locate your records without delay.
Visit the Help section inside your logged-in account for published answers to common privacy questions, including how to update wallet details and request transaction records.
We use a combination of technical and process controls to keep your account data accurate and accessible only to you. Your session is protected by standard encryption in transit, and your account credentials are never stored in plain form. Here is how we handle specific data areas on the platform.
We use cookies to keep your session active, remember your lobby preferences and measure which pages load correctly on your device. You can manage cookie settings through your browser. Disabling cookies may affect how the lobby and account pages function for you.
bKash and Rocket wallet references are stored only as transaction identifiers — we do not store full wallet credentials on our servers. Payment processing is handled by the respective payment service; we hold only the reference needed to match your account record.
Active account data is retained while your account remains open. After closure, transaction logs are kept for the period required under applicable regulations. Non-transactional data such as session logs is removed on a rolling schedule.
When we update this policy, the revised version is published on this page with the update date shown at the top. Continuing to use your account after a posted update means you have seen the revised terms. If a change affects how we use your data materially, we will notify you through your registered contact detail.
These are the questions we hear most from account holders about how their data is managed. If yours is not here, reach us through the support routes listed above.
We collect the details you submit during registration — name, contact number, email — and the payment method you register, such as a bKash or Rocket identifier. We also collect device and session data automatically when you use the site. All of this is described in the policy above.
We share data only where it is needed to complete a service you requested — for example, passing a transaction reference to your bKash or Rocket payment processor. We do not sell personal data. Any third party we work with is bound to use your data only for the specific service involved.
Log into your account and open the profile and wallet sections — your registered details and transaction records are visible there. For a full data summary, send a written request through our support email and we will respond with what we hold.
Yes. Open your account settings page and edit the fields shown. Some fields — particularly those tied to wallet verification — may be locked after initial setup. Contact support through live chat or email to request a correction on locked fields; they will guide you through the process.
Non-transactional data is removed after account closure on our standard schedule. Transaction logs — including bKash and Rocket payment records — are retained for the period required under applicable regulations before deletion. Your rights here depend on your local law and eligible region.
Yes. The rights described in this policy apply subject to your local law and the eligible region under which your account is registered. If you are unsure whether a particular right applies in your situation, contact support and we will clarify based on the account details we hold.